– Upon acceptance of estimate, Straw and Company F.W.W will provide a sales order and 50% deposit invoice. Signing of the sales order and/or payment of the 50% deposit invoice initiates the project start. Upon receipt of the 50% deposit, all terms and conditions in this document are in full effect. Upon deposit the shop drawings provided to the client by Straw and Co., all items, parts and dimensions therein are final.

 

– There is no grace period for any balance that is not paid. Account balances not paid will incur a finance charge of 2% per month or the maximum permitted by law, whichever is greater, and a 2% flat fee of the balance will be applied. All returned checks, for any reason, will incur a $50 handling charge plus bank fees, per occasion, and must be replaced with a certified check, money order or cash. No claims will be accepted on accounts with unpaid balances.

 

– Installation: Installation times are estimated and not quoted, based on the number of articles to install (# cabinets, # fillers, # scribes and similar), loading and unloading time, travel, tools set up, site cleaning, site conditions, accessibility and # of installers. The estimated and allocated time reflected in the proposal represents good site accessibility and proper site readiness to receive finished millwork. If situations occur that are not Straw and Company F.W.W. responsibility or control that result in the Straw and Company F.W.W. installation team needing more hours to complete the project, extra costs per hour per installer will be billed.

 

– Quoted prices are valid for 30 days after receiving initial estimate.

 

– Site Conditions: If Straw and Company F.W.W.  finds itself in a position where it may not measure the site for the proposed millwork in the condition in which the millwork is to be installed, due to restricted timelines or other restrictive situations, or the dimensions change after measurements are taken, Straw and Company F.W.W. cannot be held responsible for any and all millwork that does not fit within the dimensions of the actual site as manufactured per approved Shop drawings . Any additional charges incurred as a result of modifications to or reproductions of the millwork, necessary to make the millwork fit into the site, as built, will fall under the customers responsibility

 

– We will do its best to adhere to client schedules, however; there are several situations including but not limited to the following that will affect all of the proposed target dates: site readiness, changing construction schedules, material availability, natural weather occurrences, health and family issues, pre-planned vacations or holidays or any other situations that are out of Straw and Company F.W.W.’s direct control. All reasonable actions will be taken to expedite the completion of the installation.

 

-Storage fees will be charged $50 per week per pallet once the project is complete and beginning one week after client/contractors requested deadline.

 

 

-Client/s understand that I am purchasing fine woodwork and that as such, it needs to be stored in a dry, climate-controlled location. Straw and Co. F.W.W. is not responsible for damages if the builder and the client decide that it is required that the woodwork be installed prior to working HVAC systems. I also understand that if damage occurs to my product that is a natural by-product of improper storage (IE: warp, bow, twist, split, dents, etc), or damage by other trades, Straw and Co. is not responsible.

 

-I understand that once my order is placed and is in production (generally within 24 hours), changes to my order require a change order fee as this product is fully custom and built-to-order.

 

– Any changes from drawing/specs will be billed $60 an hour shop time plus materials.

 

– Installation schedules will vary widely based on size and scope of project along with the scheduling of other sub-contractors needed for completion of the customer/s project. All reasonable actions will be taken to expedite the completion of the installation.

 

– We order and use only the finest wood materials available. We also go the extra step and handpick all material for the best grain and color match possible. However, there will be variations of wood grain, pattern, and color because wood is a natural material. Variations in wood grain characteristics and color and wood type, specific grain imperfections, such as small knots are not considered a defect. Typically, finishes turn slightly amber and wood darkens or lightens from the effects of light over time. Color changes over time are not considered a defect. When looking at samples, you must remember that all our techniques are hand applied and inconsistencies will vary from sample to finished project and within the finished project itself. Also, veneers may finish differently from solid woods. Straw and Co. F.W.W. uses the best techniques that we have mastered through the years to keep all finishes as consistent as possible. Variations in product due to finishing technique are not considered a defect.

Variations within 10% from sample are considered acceptable as per industry standards.

 

– Straw and Co. F.W.W. will take precautions to avoid damages to the electrical systems, wiring and plumbing local to our installations. However, if we are not informed by the customer/s as to the whereabouts of electrical, plumbing, or mechanical systems and no such systems could be found with our own detectors, repairs for damages shall be the responsibility of others. Straw and Co. F.W.W., its employees and sub-contractors will do their best to avoid any such damages.

 

-Fabrication: All materials are guaranteed to be as specified in shop drawings. If the materials specified are not available, a substitute material of equal or greater quality will be used. All work is to be completed in a professional manner according to Straw and Co. F.W.W.’s high quality standards and practices.

 

– Straw and Co. F.W.W. will take all precautions to not cause any damage to any surface. However due to the inherent nature of installation, Straw and Co. F.W.W. will not be held liable for any minimal damage to paint, wall covering, floor covering and ceiling materials in installation area.

– Straw and Co. F.W.W. has a warranty covering finish for 2-years. The warranty covers use under normal conditions. All non-residential work has a 1-year warranty for all parts, labor and finishing. Straw and Co. F.W.W.  residential products carry a 5-year warranty for workmanship and hardware under normal use.

 

– Once millwork has been delivered and/or installed, our millwork is in pristine condition and working order at that time. It then becomes the client’s responsibility to protect the millwork from then on. Straw and Co. F.W.W.  is not responsible for the damage caused by others after this point in time. During future visits from Straw and Co. F.W.W., any damages to items installed by us prior will be catalogued as inflicted by others. A price and timeline to replace parts damaged by others can then be discussed at a future time. This clause applies especially to projects where several trades (plumbers, tile setters, painters, electricians, general contractors) are trafficking the installation site.

 

Client/Contractor Responsibilities:

– Providing Straw and Co. F.W.W. with all information regarding pertinent electrical wiring, outlets and lighting, as well as all pertinent plumbing local to installation site, in the form of a blueprint or electrical/plumbing plan. photos or equally detailed information.

-Job site must be secure, weather tight and climate controlled

-Floors must be installed

-Walls must be painted

-protect cabinetry after installation

– Providing Straw and Co. F.W.W. with all information regarding appliances and electronic spec sheets and verifying that correct specs are included in drawings or proposal.

– Providing Straw and Co. F.W.W. with all information regarding the materials and finish dimensions that will be present on-site that are different from when the project is site measured by Straw and Co. F.W.W.

– Provide Straw and Co. F.W.W. with additional hardware (including handles, knobs, glass, etc.) not provided and included in our estimate to be on-site prior to installation.

– Informing Straw and Co. F.W.W. of any alterations that may compromise our plan as approved with sufficient notice.

– Only written correspondence is deemed credible for the purpose of communications regarding the project, excluding SMS and MMS.